Delivery & returns

We deliver to addresses across Australia, including PO boxes and parcel lockers. Remote areas may take a few extra business days.

• Standard post, tracked (3–7 business days) — $9.95.
• Express post, tracked (1–3 business days) — $17.95.
• Collect from our Downer archive (by appointment) — free.

Orders paid before 1 pm (AEST/AEDT) on a business day are usually packed the same day. Orders placed on weekends or public holidays are dispatched on the next business day. You receive tracking details by email as soon as your parcel leaves us.

Cartridges and discs travel in protective sleeves, boxed games are wrapped individually, and consoles are packed with padding on every side. We reuse clean packaging material wherever we can.

Changed your mind? You can return an item within 14 days of delivery as long as it is in the same condition you received it. Email [email protected] first so we can log the return, then send the item back with tracking. Return postage for change-of-mind returns is paid by you; we refund the item price within 7 days of receiving it.

If an item arrives faulty, damaged in transit or not as described, contact us within a reasonable time and we will arrange a repair, replacement or refund in line with the Australian Consumer Law. We cover the return postage in these cases.

If tracking has not moved for several business days, write to [email protected] or call +61 262475701. We will open an investigation with the carrier and send a replacement or refund if the parcel cannot be found.